Product World USA: Return policy

Return Policy - Product World USA

Thank you for shopping with Product World USA (PWUSA). We value your satisfaction and want to ensure that the return process is as smooth as possible. Please review our return policy below:

  1. Return Authorization: Before initiating a return, customers must obtain a Return Authorization (RA) number from PWUSA. This number is essential for processing returns, and we cannot accept any merchandise without a valid RA#. To obtain an RA#, you can either visit our Online Returns section or email us at returns@productworldusa.com.

  2. Eligible Returns: PWUSA will accept returns for the following reasons: a) Defective Product: If the product you received is defective, we will gladly issue a replacement or a full refund upon verification. b) Mis-shipments: In the rare event of receiving an incorrect product, we will provide an RA# and arrange for a hassle-free return or replacement. c) Non-Defective Product: For any reason other than a mis-shipment, non-defective merchandise can be returned with a valid RA#.

  3. RA Validity Period: RA#'s will remain valid for 20 days from the date of issue. Please ensure that you initiate the return process within this period to avoid any complications.

  4. Restocking Fees: Non-defective merchandise returned for reasons other than a mis-shipment will be subject to a restocking fee of 20%. To be eligible for a refund, the product must meet the following conditions: a) The item must have a valid RA# issued by PWUSA. b) The product must be returned to us in its original condition and packaging. c) The return shipment must be initiated within 15 days of our original shipping date.

  5. Exclusions: Please note that the following items are excluded from our standard return policy and can only be returned if they are defective: a) Discontinued Items: Products that are marked as discontinued. b) Special Ordered Items: Products that were specifically ordered upon customer request.

We appreciate your understanding of these return guidelines, as they allow us to continue offering top-quality products and services. Our team is committed to assisting you throughout the return process, ensuring your satisfaction is met with every purchase.

If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team at any time. Thank you for choosing Product World USA. We look forward to serving you again in the future.