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Shipping & Returns

 

SHIPPING POLICY

Shipping Deadlines

Orders will generally ship out within one business day. Expedited orders may ship out the same day as ordered depending on when the order is received.

Carriers

PWUSA ships by UPS or USPS for domestic orders, and UPS, USPS or FEDEX for international orders. Unless otherwise specified, orders will be shipped by standard UPS Ground service

 Freight Costs

PWUSA will add freight charges to the customer's invoice for all orders, unless otherwise specifically agreed to before the order is shipped. 


Parcel Insurance

PWUSA may insure parcels at the published carrier insurance rate unless otherwise instructed by the customer in writing. Should the customer choose to self-insure, PWUSA has no liability for lost or damaged parcels, once the parcel leaves any of our warehouses.

 International Shipments

Please note that certain products and brands distributed by PWUSA are not available for export.

 RETURN POLICY

PWUSA customers must obtain Return Authorization # before attempting to return any merchandise to PWUSA. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.

PWUSA will not accept any returned merchandise without a valid RA#. To obtain an RA email us at returns@productworldusa.com. A customer service representative will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.

Return merchandise to:

Product World USA
Att: Returns RA# __________
4636 North 43rd Ave.
Phoenix, AZ 85031

 Return Auth # Required

PWUSA will not be obligated to accept any returns of product excluding returns of defective product or mis-shipments. RA #'s have a validity period of 30 days from the date of issue.

 Restocking Fees

Non-defective merchandise returned to PWUSA for any reason other than a miss-shipment of product will be subject to a restocking fee of 20%. Product must have a RA# and be received by us in original condition and packaging and within 15 days of our shipping date, or it will not be accepted for return.

Exclusions
We will not be able to to issue an RA# for discontinued or Special Ordered items, unless they are defective. 

 

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